Department
Communication Studies
Degree Name
Master of Science (MS)
Abstract
The purpose of this thesis was to examine conflict management styles used by members of the Kansas Highway Patrol to handle conflict situations. Various aspects of conflict and conflict management were researched as well as the background of the Kansas Highway Patrol. The Thomas-Kilmann Conflict Mode Instrument was administered to 175 members of the Kansas Highway Patrol to determine styles of conflict handling methods used when dealing with conflict. Demographic classifications including age, rank, years of service, and education level were examined. Analysis of variance and t-tests were calculated to determine significant results. The results of the research revealed that the subjects could not be characterized as having a single, dominant style of conflict management. A mix of compromising, avoiding, and accommodating conflict management styles dominated within this group of respondents as styles used to handle conflict situations.
Keywords
Communications
Advisor
Willis M. Watt
Date of Award
Spring 1994
Document Type
Thesis - campus only access
Recommended Citation
Whitten, Lonnie, "Conflict Management Styles Used by Members of the Kansas Highway Patrol to Handle Conflict Situations" (1994). Master's Theses. 2492.
DOI: 10.58809/YTYD8483
Available at:
https://scholars.fhsu.edu/theses/2492
Rights
© The Author(s)
Comments
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