Date of Award
Master of Liberal Studies (MLS)
Quality theory at the beginning of the industrial revolution consisted primarily of skilled workers checking their own work. With the rise of mass production the control of quality shifted to inspectors who checked the work of unskilled workers. Quality assurance began when Walter Shewhart of Bell Laboratories developed the control chart for statistical process control. Bell Laboratories advances in sampling were taught to engineers during the Second World War. American quality declined during a time of post-war economic boom and Japan made many advances in quality and manufacturing. Japan started to become more competitive than America though the use of lean manufacturing and high quality levels and this resulted in a quality crisis around 1980. America turned to quality gurus who preached the need for quality. Many quality standards and quality awards developed during the 1980s.
Copyright 2010 Matthew Barsalou
Barsalou, Matthew, "A Chronology of Quality" (2010). Master of Liberal Studies Research Papers. 37.