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Abstract

In order to capture the essence of employee dynamics within the ever-changing landscape of modern organizations, a naturalistic inquiry using a holistic approach was employed. This technique emphasized the millennial generation’s communication strengths as compared to those of previous generation workers. The perceptions of millennial students, millennial workers, multi-generational managers, university professors, and IT professionals were analyzed through a constant, comparative analysis and grouped so that grounded theory was allowed to emerge. The products of this inquiry include practical solutions aimed at reducing the uncertainty for multi-generational managers, specifically regarding the supervision of younger generation workers. In addition, the results of this study suggest that traditional business communication practices, when coupled with an increased use of information and communication technologies that are specifically designed to bolster collaboration and interpersonal communication, have the potential to maximize internal and external communication effectiveness. The data collected within this study provided an overview of the underlying values and perceptions behind millennial behavior. This synopsis, captured through millennial focus groups and face-to-face interviews, acquiesces to the literature surrounding the millennial generation. As outwardly portrayed, the individuals within this study are technically advanced, goal-oriented people who want the freedom and balance to work efficiently and effectively. In addition, the millennials used herein respect the traditional organizational structure, but only to the limit that its hierarchical nature does not stunt innovation achieved through adaptability and collaboration.

Volume

5

Issue

1

First Page

38

Last Page

47

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